FAQs

How do you get started?

We begin with an initial consultation with customers to establish a starting point. The aim is to gather as much existing information as possible from our customers, such as names, dates, locations,  family legends and so on. We will provide a questionnaire in advance to get started. The consultation can be done either face-to-face (we are Auckland based), over the telephone, or via email – or a combination of these methods. You can provide us with additional information at any stage.

How long does the research take?

This depends greatly on a number of factors, such as how much research you wish us to undertake, on whether we need to order certificates, and how much information is discovered. During initial consultations an expected delivery date will be provided, and customers are kept continually updated, as this date can change depending on the success of the research.

How long do the storybooks and photobooks take?

This depends on how much information and how many images are provided and/or discovered, and the length of the book commissioned. Once designed, books usually take approximately 14 days for printing and delivery.

How do I provide you with family photographs?

Any images that you have and would like to use in photobooks can be provided electronically via email or ftp server, or on CD (printed images would have to be high quality scans). A minimum of 300dpi is required for digital images. Alternatively we can scan images for you, and if photos cannot be loaned in person, we always ensure that originals are couriered and tracked, and we return them as soon as possible, along with a CD of the digital scans.

What records do you use?

  • UK, Scotland and Wales census 1841-1911
  • UK Birth, Marriage & Death registers 1837 – 1985
  • NZ Birth, Marriage & Death registers from 1840-1910 (birth) or 1840-193o (marriage/death)
  • Selected UK parish records (dates vary according to parish)
  • Selected UK military records
  • Selected immigration records
  • Australian birth, marriage and death records
  • US census 1790-1930
  • NZ electoral rolls 1881-1911
  • British newspaper archive
  • UK probate records and wills

The above are a selection of the primary records used for research, however we do have access to a wide range of additional records, such as city directories, Old Bailey records, apprenticeship records, overseas marriages and more, which often provide additional information.

How long do certificates take to arrive?

If we order birth, marriage or death certificates on your behalf, either to illustrate photobooks or to discover and/or confirm ancestors, these usually take between 7 and 15 days to arrive. We always discuss ordering certificates and any associated additional costs with our customers before ordering them.

If you have any further questions please don’t hesitate to email us: yourfamilystories@gmail.com

Advertisements